This privacy policy explains how 888 Washing ("we", "us", "our") collects, uses and protects information about you when you use our laundry service. We respect your privacy and only collect what we need to deliver the service well.
1.Who we are
888 Washing is a small, locally operated laundry pickup, wash and fold service based in Box Hill, Victoria. We are responsible for the personal information described in this policy.
2.What we collect
When you book a pickup we ask for:
- Your name · so we know who to contact
- Your phone number · so we can confirm pickup, send arrival messages and contact you about your booking
- Your address · so we can collect and return your clothes
- Number of bags and pickup time preference · so we can schedule the job
- Notes you provide · such as apartment numbers or special instructions
We do not collect your email address, date of birth, identity documents or payment card details on this site. Payment is taken in person at the time of return.
3.How we use it
We only use your information to:
- Schedule, confirm and complete your pickup and delivery
- Send you timing updates by text message during your booking
- Contact you about your bag or items if needed
- Keep records of bookings for our own business operation, accounting and tax requirements
We will not sell, rent or share your information with marketers. We do not send marketing texts or promotional messages unless you specifically ask us to.
4.Who sees your information
The people on our small team who handle bookings can see your name, phone number and address. We may share information with these third parties only when necessary:
- Our booking and customer message tools (such as the form on our website and our text messaging system)
- Our accounting software, for tax and bookkeeping records
- Government authorities, where required by law
We choose suppliers who handle data carefully, but we cannot guarantee the security of every third party system.
5.How long we keep it
We keep booking records for as long as we need to run our business and meet legal and tax requirements (typically up to seven years). After that, records are securely deleted or anonymised.
6.Cookies and the website
This website uses minimal cookies and local browser storage. We use local storage only to remember your chosen language so you don't have to set it every visit. We do not use advertising trackers, third party analytics or social media pixels.
The website loads fonts from Google Fonts, which may receive your IP address as part of standard web requests. No personal information is sent to Google by us.
7.Security
We take reasonable steps to protect your information from loss, misuse or unauthorised access. Phone numbers and addresses are stored on devices and accounts protected by passwords and standard security tools. No system is perfectly secure, but we treat your details with care.
8.Your rights
You can ask us at any time to:
- Tell you what information we hold about you
- Correct any information that is wrong
- Delete your information, where we are not legally required to keep it
- Stop contacting you, except for messages directly about an active booking
To make a request, message us through the contact form on our home page.
9.Children
Our service is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has provided us with information, please contact us so we can remove it.
10.Changes to this policy
We may update this policy from time to time. The current version always appears on this page with the date it was last updated.
11.Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to fix it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.